Terms of Service

1. Accounts and Authority

You must provide accurate account information and keep it current. If you use JooVoice for an organization, you represent that you have authority to bind that organization. You are responsible for all activity under your account, including activity by your administrators, operators, employees, contractors, integrations, and agents.

You must protect credentials, API keys, phone numbers, authentication factors, and connected systems. You must notify JooVoice promptly if you suspect unauthorized access or misuse.

2. The Services

JooVoice provides tools for configuring, operating, monitoring, and improving voice AI experiences. The services may include inbound and outbound calls, AI-generated speech, call recording, transcription, summaries, agent workflows, analytics, integrations, and operator controls.

We may change, suspend, discontinue, or limit parts of the services to improve reliability, address security or legal risk, comply with law, or prevent abuse.

3. Customer Data and Permissions

As between you and JooVoice, you retain ownership of what you provide to the services, such as your requests, answers, instructions, contacts, knowledge sources, and other content, and of the recordings, transcripts, summaries, and results of your calls that we make available to you (together, “Customer Data”).

You grant JooVoice a worldwide, non-exclusive license to host, process, transmit, reproduce, analyze, transform, display, and use Customer Data as needed to provide, secure, support, monitor, and improve the services, comply with law, enforce these Terms, and exercise rights under our agreements.

To deliver and support calls, JooVoice may assess call outcomes and permit authorized staff to review redacted transcripts and related assessments to investigate problems, determine service-credit adjustments, and improve call reliability, subject to the safeguards, lawful bases, privacy rights, and historical-call restrictions in the Privacy Policy. Where permitted by applicable law and your separate transcript-training setting, JooVoice may also use redacted transcripts and related summaries and assessments to train and evaluate models used to provide JooVoice. We do not use call audio or recordings for model training. Turning transcript training off does not disable necessary service processing or permitted redacted service review. The Privacy Policy describes defaults, withdrawal, historical-call restrictions, and other applicable rights.

Where JooVoice processes Customer Data as a processor, service provider, contractor, or data intermediary, that processing may be governed by a data processing addendum or similar written data processing terms. JooVoice may use subprocessors and service providers to help deliver the services, including for telephony, hosting, storage, speech processing, AI processing, analytics, security, support, billing, and observability.

Automatic deletion after a fixed period and workspace retention settings are not currently available. You can request deletion as described in the Privacy Policy. An objection to improvement use does not itself delete recordings or transcripts. Any retention commitments in a signed customer agreement continue to apply. De-identified or aggregated data may be retained longer as described in the Privacy Policy.

4. Customer-Provided Recipients

You may provide contacts, phone numbers, target lists, business records, call instructions, or other recipient information for use with the services. You are responsible for the accuracy, source, permissions, consent status, opt-out status, suppression status, and lawfulness of all customer-provided recipients, and for ensuring each communication is permitted for the stated purpose.

JooVoice may require recipient source, relationship, consent, purpose, caller identity, suppression, or other context before calls are placed. JooVoice may also restrict supported recipient sources, including by allowing public business listings, phone numbers retrieved from a business's own website, customer-verified contacts, or other approved sources. Public availability of a phone number does not authorize unlawful marketing, harassment, repeated unwanted calls, recording without required notice or consent, deceptive use, or any other unlawful communication.

5. Automated Classification and Platform Controls

JooVoice may use automated and manual systems to classify calls, recipients, workflows, customer-provided information, source signals, metadata, call content, transcripts, prompts, tool outputs, operator actions, and usage patterns. These classifications may be used to identify recipient type, call purpose, relationship context, consent risk, abuse risk, regulated-use risk, and policy compliance risk.

JooVoice may use these classifications and related signals to apply disclosures, rate limits, source checks, suppression checks, routing, manual review, call blocking, workflow restrictions, account suspension, or termination. JooVoice may provide suggested classifications, warnings, recommendations, or workflow settings.

These controls are designed to support platform safety and responsible use. They are not legal advice, do not guarantee compliance, and do not relieve you of responsibility for your recipients, purposes, consents, notices, content, and use of the services. A call that JooVoice permits is not a certification that the call is lawful.

6. Call Recording, AI Voice, and Consent

You are responsible for obtaining and maintaining all legally required notices, consents, permissions, and lawful bases before using JooVoice to call, record, monitor, transcribe, summarize, analyze, or otherwise process communications.

Your responsibilities may include compliance with federal and state wiretapping and eavesdropping laws, all-party consent call recording rules, the Telephone Consumer Protection Act, FCC rules, FTC Telemarketing Sales Rule, Do Not Call rules, state telemarketing laws, state AI disclosure laws, biometric privacy laws, sector-specific privacy laws, and international equivalents.

When required by law or appropriate for transparency, you must disclose at the beginning of a call that the call may be recorded, transcribed, analyzed, or handled by an AI or automated voice system. If a person does not consent where consent is required, you must not record or continue the covered interaction through JooVoice.

Recordings, transcripts, and summaries of your calls are available to you in your account. JooVoice does not offer public sharing links for them. If you download, copy, share, or publish a recording, transcript, or summary outside JooVoice, you are responsible for doing so lawfully, including respecting the privacy and other rights of the people on the call.

7. Telemarketing, Outreach, and Opt-Outs

If you use JooVoice for outbound calls, texts, voicemail transmissions, lead qualification, appointment setting, sales, debt collection, marketing, or other outreach, you are solely responsible for ensuring each communication is lawful.

• You must obtain required prior express consent or prior express written consent before placing calls or messages that use autodialing, artificial voice, prerecorded voice, AI-generated voice, text messages, or ringless voicemail where consent is required.
• You must maintain accurate proof of consent, including source, scope, timestamp, phone number, disclosure language, and revocation status. Unless a longer period is required, you must retain proof of consent for at least five years.
• You must honor opt-outs, revocations, and do-not-call requests promptly and maintain suppression lists. Where applicable, you must scrub federal, state, and internal DNC lists at least every 31 days.
• You must not use JooVoice to evade caller ID, spam labeling, carrier rules, consent requirements, quiet-hour restrictions, number registration, 10DLC requirements, or other communications compliance obligations.

8. State-Specific and Regulated Use Notes

Some jurisdictions impose stricter obligations than the general federal baseline. Your use of JooVoice must account for the laws that apply to you, your callers, and call recipients. Examples include:

• All-party recording consent: states such as California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, and Washington may require consent from every call participant in some circumstances.
• Florida telemarketing: Florida law may require specific prior express written consent for certain telephonic sales calls, texts, and voicemail transmissions involving automated systems or recorded messages.
• Biometric and voiceprint laws: Illinois, Texas, Washington, and other jurisdictions may require special notice, consent, retention limits, and restrictions if a service captures or uses a voiceprint or other biometric identifier.
• AI disclosure laws: Utah, California, Colorado, and other jurisdictions may require AI, bot, training data, high-risk AI, or automated decision disclosures in certain circumstances.
• Voice likeness laws: Tennessee and other jurisdictions may restrict unauthorized cloning, simulation, or commercial use of a person's voice, name, image, or likeness.

This section is not a complete list of laws. You are responsible for legal review of your workflows before launch.

9. Acceptable Use

You must not use JooVoice to:

• violate law, contracts, carrier policies, platform rules, or third-party rights;
• send unlawful robocalls, spam, deceptive calls, or unlawful telemarketing;
• impersonate a person or organization without authorization;
• clone, imitate, or simulate a real person's voice without required rights and consent;
• mislead people into believing an AI system is a human where disclosure is required;
• commit fraud, phishing, harassment, intimidation, extortion, or unlawful surveillance;
• target emergency services, crisis lines, hospitals, public safety numbers, or similar lines;
• collect regulated data unless your agreement with JooVoice expressly permits it;
• make consequential decisions without required human review, notices, and legal basis;
• use call recordings, transcripts, or summaries to harass, shame, threaten, or expose anyone, or share them in a way that violates another person's privacy or other rights;
• reverse engineer, interfere with, overload, scan, scrape, or bypass the services, or try to extract or reconstruct how they work, including by getting an agent to reveal its configuration; or
• use outputs from JooVoice to train or develop a competing voice AI platform.

JooVoice may suspend, limit, or terminate access if we believe your use creates legal, security, safety, reputational, carrier, or platform risk.

Anyone, including a person who was on a call made through JooVoice, can report a call, recording, transcript, or summary they believe breaches these Terms by writing to [email protected]. We review reports, may ask for details needed to identify the call, and may remove or delete content, restrict features, or suspend accounts.

10. Regulated Data and Industries

Unless JooVoice agrees in a separate signed agreement, the services are not intended for protected health information under HIPAA, payment card data under PCI DSS, financial account authentication data, government identifiers, children's data, biometric identifiers, emergency services, legal advice, medical diagnosis, or other highly regulated processing.

JooVoice is not a HIPAA Business Associate unless we sign a Business Associate Agreement. You are responsible for determining whether your use requires HIPAA, GLBA, FCRA, FDCPA, insurance, healthcare, employment, financial services, debt collection, or other specialized compliance terms.

11. Export Controls and Sanctions

You may not use the services if you are subject to sanctions or located in a jurisdiction where use of the services is prohibited by applicable law. You may not use, export, re-export, transfer, or provide access to the services in violation of Singapore, United States, or other applicable export control or sanctions laws. You may not use the services for prohibited military, weapons, surveillance, or unlawful end uses.

12. AI Outputs and Human Review

AI-generated speech, transcripts, summaries, recommendations, classifications, and tool outputs may be incomplete, inaccurate, delayed, or inappropriate for a particular context. You are responsible for configuring agents, reviewing outputs, supervising operators, and deciding when human review is required.

You must not rely on JooVoice as the sole basis for decisions that produce legal or similarly significant effects for a person unless your workflow includes all required notices, rights, validations, human review, and legal safeguards.

13. Third-Party Services

The services may interoperate with telephony providers, model providers, speech providers, CRMs, calendars, storage systems, analytics systems, payment processors, and other third parties. Your use of third-party services may be subject to their own terms and privacy policies. JooVoice is not responsible for third-party services that you enable or direct us to use.

JooVoice uses API, account-level, contractual, and technical controls designed to prevent model providers from using Customer Data to train their models where those controls are available. Provider retention and training controls may differ by provider, product, account tier, region, and contract.

14. Fees and Payment

Fees, billing terms, usage limits, taxes, overages, renewal terms, and cancellation terms are described in the applicable order form, subscription plan, invoice, or checkout flow. Unless stated otherwise, fees are non-refundable except where required by law or expressly agreed in writing. We review reported service failures and may return call credits where the issue was on our end. These service adjustments are credits to your JooVoice balance, not cash refunds, and are assessed case by case. Nothing here limits remedies required by law.

15. Confidentiality and Security

Each party may receive confidential information from the other. The receiving party must use reasonable care to protect confidential information and may use it only to perform or exercise rights under these Terms. JooVoice maintains commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Data.

Authorized staff may review redacted transcripts and related assessments for the purposes described in the Privacy Policy. Access to unredacted content or audio is limited to authorized staff with a specific support, safety, security, or legal need. JooVoice designs durable logs so raw phone numbers, prompts, transcripts, and tool outputs are redacted before storage where possible.

16. Intellectual Property

JooVoice and its licensors own the services, software, models, designs, documentation, infrastructure, know-how, and other platform technology, including any materials the services create or use to carry out your requests, other than Customer Data. These are JooVoice's confidential information. You may use the services only as permitted by these Terms and your agreement with JooVoice.

You retain ownership of your Customer Data. Feedback, suggestions, or ideas you provide may be used by JooVoice without restriction or compensation.

17. Indemnification

You will defend, indemnify, and hold harmless JooVoice from claims, losses, fines, penalties, damages, liabilities, costs, and expenses arising from your Customer Data, your use of the services, your violation of these Terms, your violation of law, your communications with call recipients, your failure to obtain required consent, your telemarketing or outreach activity, your regulated-data processing, or your infringement or misuse of third-party rights, including voice, likeness, privacy, publicity, and intellectual property rights.

18. Disclaimers

The services are provided "as is" and "as available" to the maximum extent permitted by law. JooVoice disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, and that AI outputs will be accurate, complete, lawful for your use case, or suitable for any particular decision.

19. Limitation of Liability

To the maximum extent permitted by law, JooVoice will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or reputational harm. JooVoice's aggregate liability for claims arising out of or relating to the services will not exceed the amounts you paid to JooVoice for the services giving rise to the claim in the twelve months before the event giving rise to liability, or one hundred dollars if you used free, trial, or unpaid services.

20. Termination

You may stop using the services at any time. JooVoice may suspend or terminate access if you breach these Terms, fail to pay fees, create risk for JooVoice or others, or use the services in a way that may violate law or third-party rights. After termination, we may retain or delete data as described in the Privacy Policy, data processing terms, and applicable agreement.

21. Order of Precedence

If these Terms conflict with an order form, data processing addendum, service level agreement, business associate agreement, or other written agreement signed by JooVoice, the signed agreement controls only for the specific conflict. Otherwise, these Terms apply.

22. Governing Law and Disputes

Unless an order form states otherwise, these Terms are governed by the laws of Singapore, without regard to conflict-of-law rules. The parties will first attempt to resolve disputes in good faith. Any lawsuit must be brought in the courts of Singapore, unless applicable law requires a different forum.

To the maximum extent permitted by law, disputes will be resolved only on an individual basis and not in a class, consolidated, or representative action.

23. General Terms

You may not assign or transfer these Terms without JooVoice's prior written consent. JooVoice may assign these Terms in connection with a merger, acquisition, financing, corporate reorganization, or sale of assets. If any part of these Terms is held invalid or unenforceable, the rest will remain in effect. A failure to enforce a provision is not a waiver of the right to enforce it later. Neither party will be liable for delay or failure to perform caused by events beyond its reasonable control.

These Terms, together with any applicable order form, data processing addendum, and other written agreements, are the entire agreement between you and JooVoice for the services. Provisions that by their nature should survive termination will survive, including payment obligations, confidentiality, intellectual property, disclaimers, limitations of liability, indemnification, and dispute provisions.

24. Changes

We may update these Terms from time to time. If we make material changes, we will provide notice as required by law or our agreements. Continued use of the services after the updated Terms become effective means you accept the updated Terms.

25. Contact

Questions about these Terms may be sent to [email protected] or through the contact method available in your JooVoice account.

JooCorp Private Limited
60 Paya Lebar Road
#06-28 Paya Lebar Square
Singapore 409051